Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

Responsibilities

• Conduct surveys and record the feedback with 100% accuracy

• Conducting voice interviews (in-depth interviews, u-tests, etc) 

• Transcribing interviews 

• Helping Customer and User researchers find insights

• Using problem-solving skills to handle difficult or irate customers

Requirements

• Experience working in a customer service

• Experience in conducting interviews 

• High level of emotional intelligence

• Excellent interpersonal and listening skills

• Confident and able to approach people

Perks at work

• Competitive salaries based on your professional experience

• Meals Allowance

• Fast growing international company with stable employment

• Annual vacation of 22 working days and 1 additional day off on your birthday

• Healthcare Insurance

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate

• Retail discounts of up to 75% on travel, technology, fashion and much more

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work