We Make Mobility Easy & Sustainable

My story in a few words: possibility, support, and development! I repeat it all the time. This is a great time and experience. Things are moving forward fast here and truly everything is possible!

My journey began in 2016 as a customer service agent when I was studying at university. I was lucky to have had the chance to test many different types of work during my first year and a half, which taught me all the underlying processes and services. Everyone in Customer Service knows how much effort it takes for a seamless interaction with our customers – something that all of us appreciate so much when we encounter it. My leadership path started in 2018 when I was offered a supervisory role where I had to learn so many new things! Amidst the pandemic in 2020, I started a new role as Head of Customer Service in Ukraine, and imagine me, sitting on a sofa at home and getting the news that I now was responsible for the entire service in Ukraine, only then did it hit me – this is huge! Thankfully, I was well-supported, which helped me to grow professionally.

The biggest challenge in every Ukrainian's life is the war, which has changed our work lives dramatically. I was stunned to see how many people continued working right away, despite everything. My team is now fully remote: some relocated, and others stayed in Ukraine. Though we can't influence the situation globally, we can support each other and help with whatever we see possible – that is what I see in every team in our department, different locations of Customer Service included.

I learned about AUTODOC when the office was opened in Odesa, Ukraine. And every time I passed by, I thought "how cool it must be to work there, everything is so beautiful." One day a friend of mine said that he saw a job opening and insisted that I send in my CV. I did that, and a month later my career at AUTODOC Ukraine began. As before I had worked in public service, my first working day in the new office seemed to me like a trip to Disneyland. I got into a very good team, I had never been so comfortable at work. But when the war started in Ukraine, I was on vacation and could not return home. I am currently living in Germany. And I am very grateful to the company for their support. They gave me a work contract, which is very important for a normal life. All my colleagues supported, and continue to support me with their words, and that is very important right now. My family and I are very grateful to the company and colleagues for their support at such an important time. AUTODOC is not just a company – it's a family. Despite the lack of understanding of the work of a lawyer in Germany, thanks to my colleagues, and the team, I was able to learn quickly and do my job well. AUTODOC has been with me in good times and supported me in bad times, and I appreciate that so much!