FAQ

AUTODOC is the leading online retailer of vehicle spare parts and accessories in Europe and the largest and fastest-growing e-commerce platform in the European automotive aftermarket. Founded in Berlin in 2008, the e-commerce company is now represented in 27 European countries and has more than 24 million customers.

AUTODOC was founded in Berlin in 2008.

The company was founded by Alexej Erdle, Vitalij Kungel and Max Wegner. From the very beginning, the three friends complemented each other well in their talents and know-how: Alexej, the car expert; Max, the company’s digital brain; and Vitalij, the numbers man.

The business idea was simple: online trading of high-quality car spare parts that everyone can afford. One of the three founders was confronted with the same problem in 2007 that AUTODOC solves for its customers today: he was supposed to pay around 60 euros for a new spare part at a garage, even though he could have bought it for less than five euros in a specialist shop.

AUTODOC’s start-up capital was 25,000 euros, consisting of personal savings and support from the founders’ parents. This start-up capital was used to found a GmbH in Berlin, where AUTODOC’s headquarters are still located today. In its first year, turnover amounted to 40,000 euros.

AUTODOC’s product range comprises 6.7 million products from 2,500 brand manufacturers for 176 car, 23 truck and 154 motorbike brands. The products are available in 27 European countries and can be delivered promptly.

The company has four large warehouse locations in Berlin, Szczecin, Cheb and Ghent. The state-of-the-art warehouse in Ghent, Belgium, opened in 2025.

AUTODOC SE is a European company registered with the Charlottenburg District Court, with its headquarters in Berlin, Germany. The company employs more  5,000 people at 13 locations in Belgium, Germany, France, Great Britain, Italy, Kazakhstan, Luxembourg, the Netherlands, Poland, Portugal, the Republic of Moldova, the Czech Republic and Ukraine.

AUTODOC is a customer-centric company that makes mobility simple, transparent, sustainable and affordable. The figures speak for themselves: since 2008, more than 24 million customers have placed their trust in the company, and in 2024 alone, around 8.4 million customers ordered spare parts from AUTODOC.

AUTODOC is an online company with its own logistics centres. This makes the company independent from local warehouses and brick-and-mortar shops, allowing it to pass on the resulting reduced operating costs directly to its customers. Short supply chains and reliable private labels also ensure excellent value for money.

As a general rule, purchases made via the AUTODOC app are always cheaper than those on the website. Voucher and discount codes are regularly offered through seasonal and special promotions. Regular customers also benefit from bonus credit with their orders.

In-stock items are dispatched within 1–2 working days of receipt of payment. Actual delivery times depend on the destination country, any public holidays and the respective courier service provider.

Orders from the UK are fulfilled by our centralised warehouses in Berlin, Szczecin, Cheb, and Ghent, just like in any other European country. As an internet-based company, this allows us to keep our operating costs low and our prices competitive.

Items ordered from AUTODOC can be returned within 14 days. For a small fee, this return period can be extended to 200 days.

For general information and quick answers to questions contact our customer care team: use our live chat or visit our help center.

AUTODOC has three private labels: RIDEX, STARK, and goCORE. RIDEX and STARK are based on our experience and broad understanding of automotive categories, offering our B2C and B2B customers great value for money and higher profits respectively. The goCORE has been specifically developed for professionals.

RIDEX, RIDEX PLUS, and RIDEX REMAN are AUTODOC’s own brands, offering a wide selection of high-quality spare parts with excellent value for money.

STARK is an AUTODOC own brand characterised by high quality, durability and performance equivalent to original parts.

goCORE is a bespoke own brand of car spare parts from AUTODOC, developed for professionals.

AUTODOC’s private brand products are manufactured in several countries in Asia. Production is carried out in compliance with all relevant standards, norms and ESG guidelines.

Our mission is to create an accessible and trustful ecosystem, based on innovative technology for all automotive aftermarket participants and to offer a seamless experience focused on securing a fully operating vehicle.

AUTODOC is committed to a liveable, resource-efficient future for the European automotive aftermarket through the use of modern technology, trusted partnerships and responsible decisions. Environmental protection, sustainability and governance go hand in hand at AUTODOC.

AUTODOC helps its customers solve problems with their vehicles quickly and affordably. A unique selling point are the clear and user-friendly apps and websites, which provide a high degree of transparency when comparing products, prices and choosing services.

AUTODOC CLUB is a website that helps customers keep track of their vehicle costs and manage maintenance and repairs themselves easily and cost-effectively. AUTODOC CLUB was launched in 2019 and the app has also been available since early 2020.

AUTODOC PLUS is a loyalty programme with special conditions for regular customers. By participating, you benefit from discounts, premium features at reduced prices and prioritised orders. The programme was launched in 2020.

AUTODOC PRO is a partner programme for professionals and tradespeople, which was first launched in France in November 2022. The online range comprises more than 6.7 million items covering the entire needs of a car workshop. Compared to traditional wholesale, our AUTODOC PRO members also benefit from significant price advantages. We rolled out AUTODOC PRO in the Netherlands in May 2024 and will gradually introduce the offer in other European countries.

The AUTODOC MARKETPLACE is a platform where carefully selected sellers of vehicle spare parts and accessories can offer their products to AUTODOC’s large and continuously growing customer base. This allows customers to access a significantly wider product range at competitive prices on both the AUTODOC website and app, while benefiting from the trust and security that AUTODOC guarantees throughout the entire purchase process.