across Europe
English-speaking Representative Contact Center | Ukraine
Where your expertise is needed
AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 700 people working from Ukraine, Moldova, Portugal and Germany. We find a common language with clients from 27 countries of the world. To help you adapt faster, an internship is provided! We are looking for English-speaking Representatives in our Contact Center in Ukraine.
What we’re looking for
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- You are a native English speaker
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied.
- Someone with experience in customer service and/or sales is a plus.
- You live in Ukraine and look to stay long-term.
Perks at work
- Full time contract (40 hours a week)
- Monday-Saturday 9:00 - 22:30 (8 hours rotational shift)
- 2 days a week days off
- Work remotely or office in Odesa
- Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow
- Annual vacation of 28 calendar days and 1 additional day off on your birthday
- Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)
- Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.