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Product Manager - Account & Customer Insights


Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for


  • Define and communicate the product vision and strategy for the Account & Customer Insights subdomain.

  • Collaborate with engineering, design, and other cross-functional teams to develop and optimize features related to customer account management, including profile information, order history, etc.

  • Implement Qualtrics surveys (CES, NPS, etc.) to gather and analyze customer feedback.

  • Use survey insights to drive continuous improvement of account features and overall customer experience.

  • Ensure the subdomain provides a seamless and intuitive user experience for managing accounts and providing feedback.

  • Work with UX/UI designers to create engaging and user-friendly interfaces.

  • Translate UX research findings into actionable product features and improvements.

  • Develop and maintain a product roadmap that aligns with business objectives and customer needs.

  • Define and monitor key performance indicators (KPIs) for the subdomain.

  • Evaluate performance data to generate insights and pinpoint areas for improvement.

  • Keep up-to-date with industry trends and competitor activities to maintain a competitive edge.


  • 2-3 years of product management or related experience.

  • Demonstrated success in developing and managing customer-focused features that drive engagement and retention.

  • Experience presenting to stakeholders and making data-driven decision

  • Excellent communication skills, conveying ideas to technical and non-technical stakeholders.

  • Ability to translate UX research into actionable product features.

  • Experience in creating and maintaining product roadmaps.

Perks at work

  • Annual vacation of 22 working days and one additional day off on your birthday.

  • Meal Allowance of 8 EUR per working day.

  • Private health insurance.

  • Mental Wellbeing Program – free psychological counseling for you and your family members via 24/7 hotline and online sessions.

  • AUTODOC Corporate Discount (1,080 Euros per annum) for ordering parts at special discounted rates.

  • Retail discounts of up to 75% on travel, technology, fashion, and more.

  • There are opportunities for advancement, further training (over 650 courses on soft and hard skills on our e-learning platform), and coaching.

  • Free English and German language classes.

  • Flexible working hours and hybrid work options.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Lisbon
Contract Full time
Job category Product and Project Management
Experience level Individual Contributor
Department Product