across Europe
Senior Account Manager (German speaker)
Where your expertise is needed
The purpose of the Account Manager role is to drive the force behind seller success. Account Managers actively connect with potential sellers, using persuasive cold calling to bring them into our platform. Once onboarded, Account Managers provide strategic guidance, analyze performance, and offer ongoing support. This role is more than managing accounts; it's about being a vital part of business growth and the success of our e-commerce platform.
What we’re looking for
Responsibilities
Cold Calling and Seller Acquisition: Proactively reach out to potential sellers, articulate the benefits of joining our platform, and convince them of the value proposition.
Seller Onboarding: Guide new sellers through the onboarding process, ensuring a smooth and efficient start to their journey on our platform.
Strategic Consultation: Work closely with sellers to understand their business goals and provide strategic insights and recommendations to optimize their presence in the marketplace.
Performance Analysis: Analyze seller performance metrics, identify areas for improvement, and collaborate with cross-functional teams to implement solutions that drive success.
Education and Support: Provide ongoing support to sellers by educating them on marketplace tools, trends, and best practices to enhance their business operations.
Required Experience
2+ years of experience in a similar role/area
Fluent Englsih and German (ideally, native)
Relevant working experience in Sales and/or Account Management
Relevant working experience in e-Commerce
Previous experience in Seller Onboarding or Support is a plus
Familiarity with Seller Portal tools and platforms is a plus
Self-motivated, results-driven, and autonomous taking responsibility for achieving targets
Analytical skills, problem-solving, and strategic thinking abilities
Detail-oriented and well-organized
Strong communication and interpersonal skills
Customer-centric mindset with outstanding support skill
Fluency in any other EU language is a plus (French, Italian, Spanish, and Swedish especially)
Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)
E-commerce or Sales-related courses are a plus
Customer Service Training is a plus
Perks at work
Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation and 1 additional day off on your birthday
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.