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Team Lead Service Design

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Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

Responsibilities

  • Coaches and leads teams in Agile and Lean practices, Trains and provides guidance to other team members.

  • Facilitates meetings and workshops to gather feedback and align stakeholders.

  • Collaborates with product teams to address user needs and issues.

  • Manages and visualizes outcomes, prioritizes work and adheres to agreed priorities and scope.

  • Stay up-to-date with emerging trends and best practices in service design and related fields.

  • Help develop and refine service design methodologies and processes.

  • Support the development of design presentations and reports for clients and stakeholders.

  • Ensures service design solutions align with company strategy and goals

Requirements

  • Proven experience in design thinking methodologies and/or product design over 3 years

  • Broad knowledge in own discipline and other disciplines within the function

  • Proficiency in building products and services, business cases and visualization

  • Strong communication and collaboration skills.

  • Ability to resolve complex issues in their own specialized area.

  • Demonstrated ability to lead teams or projects with broad visibility to achieve milestones and objectives.

Perks at work

  • Competitive salaries based on your professional experience

  • Meals Allowance

  • Fast growing international company with stable employment

  • Annual vacation of 22 working days and 1 additional day off on your birthday

  • Healthcare Insurance

  • Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

  • AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate

  • Retail discounts of up to 75% on travel, technology, fashion and much more

  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

  • Free English and German language classes

  • Referral Program with attractive incentives

  • Flexible working hours and hybrid work

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Lisbon
Contract Full time
Job category Customer Experience & Market Research
Experience level Team Lead
Department Product