Project Manager - Refunds (w/m/x)

Where your expertise is needed

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts, and tech-savvy professionals - one team, one billion euros' revenue. Catch the ride!

What we’re looking for

Key responsibilities:

• Preparing and leading the monthly steerco, bringing all relevant stakeholders together, and defining overarching actions and follow-up
• Developing root cause bucketization logic and implementing it with product domain teams.
• Leading regular reviews and providing data-driven insights to these teams to identify and address systemic issues.
• Establishing and maintaining a transparent and standardized performance management workstream to continuously monitor data accuracy and timeliness across all stages of the refund process
• Identifying opportunities for process improvements across the refund workflow to reduce errors and enhance better customer experience
• Creating and presenting detailed reports and dashboards to leadership, highlighting key metrics, trends, and actionable insights
• Continuously improving data insights, operational feedback, and business needs, through discussed follow-ups
• Collaborating with cross-functional teams to align return capabilities with business requirements and ensure seamless progress on process optimization
• Serving as the primary point of contact for all stakeholders regarding refund-related queries

Requirements:

• Bachelor’s degree in Supply Chain, Logistics, Engineering, Data Science, or a related field
• 3+ years of experience in project management, especially re-commerce logistics with a strong focus on process optimization, data modelling, or operations management
• Experience with refund reasons, market insights, and main pain points
• Strong understanding of re-commerce logistics, including order movement and customer experience workflows
• Familiarity with performance management frameworks and methodologies (e.g., Lean, Six Sigma, PDCA, FMEA) to optimize process flow and efficiency
• Experience with cross-functional collaboration (with data science, operations, IT, and customer service teams) to develop and implement solutions
• Data-driven mindset with the ability to extract meaningful insights from complex datasets and create actionable reports
• Experience in process improvement or continuous improvement initiatives, with a focus on operational efficiency and customer satisfaction
• Exceptional communication and problem-solving skills, with the ability to lead projects and address challenges across teams
• Fluent English skills
• Ability to manage multiple projects simultaneously, meet deadlines, and balance competing priorities in a fast-paced environment
• Continuous improvement mindset, with the ability to proactively drive changes to systems, processes, and tools based on EDD opportunities

Perks at work

We offer:

• Competitive salaries based on your professional experience
• Stable employment in a fast-growing international company
• A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more
• Transportation services available for all warehouse employees
• Guaranteed 26 vacation days per calendar year, regardless of seniority
• An extra day off to celebrate your birthday
• Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues
• AUTODOC corporate discount (up to €1,080 per year) for purchasing car parts at special rates for personal use
• Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching
• Free English, German, and Polish language classes
• Referral program with attractive incentives
• Flexible working hours and hybrid work model