Product Owner (m/f/x)

Where your expertise is needed

We are Europe's leading online retailer for car parts. With a turnover of more than €1 billion in 2022, more than 4 million products in our assortment, about 50k orders daily and about 5000 employees globally, we have secured a secure place in the market. This year we have expanded our B2C focus with a promising B2B branch with our project "Autodoc PRO".

What we’re looking for

We are currently looking for a Product Owner (m/f/x) to provide the Autodoc with best contact center technologies solutions 

Responsibilities:

• You'll be responsible for defining and prioritizing the product backlog, which includes all the features, enhancements, and bugs that need to be addressed in the contact center;

• You will work with the development team and other stakeholders to develop and maintain the product roadmap, which outlines the long-term vision for the contact center and the steps needed to get there;

• Conduct user research and analysis to identify user needs and pain points, and develop solutions to address them;

• On one hand, you will work closely with stakeholders throughout the organization to manage their expectations and explain the value of the contact center and its capabilities, and on the other hand, you will work with the development team to ensure that the challenges facing the product are met in a timely and effective manner;

• Define and communicate product requirements to the development team in a clear and concise manner, including user stories, acceptance criteria, and any other relevant documentation;

• You'll need to stay up-to-date with industry trends and best practices in order to identify opportunities for innovation and improvement in the contact center;

• You will manage product launches and releases, ensuring that all stakeholders are informed and prepared, and that the release goes smoothly.

Requirements:

• At least 3 years of Product management experience in Contact Center Domain including developing and launching products, managing product roadmaps, and working with cross-functional teams;

• Domain knowledge and a deep understanding of the contact center industry, customer service best practices, call center technologies, and customer experience management;

• Genesys/Cisco/Asterisk or similar software experience is a must;

• Successful work with remote teams, applying agile methodologies, possessing effective communication and presentation skills with teams.

Perks at work

• Competitive salary based on your professional experience.

• Dynamic work environment.

• Flexible working hours, you can work remotely

• Statutory vacation days and 1 birthday day off, which allow for a good work-life balance

• Mental Wellbeing assistance - free psychological counseling for you and your family members

• Opportunities for promotion, further training (e.g. online language courses during working hours) and coaching in a fast-growing company

• AUTODOC corporate discount

Join us today and let’s create a success story together!