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German-speaking Representative Contact Center | Czech Republic


Where your expertise is needed

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world. We are looking for a Representative Contact Center (m/f/d) in Czech Republic who speaks German. Work 100% remotely.

What we’re looking for

What’s a normal working day like? You will:

  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify the status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?

  • Your German is at level C1 and your English is at level B1.
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied. 
  • Someone with experience in customer service and/or sales is a plus. 
  • You live in Czech Republic and look to stay long-term. 

Perks at work

  • Full time contract (40 hours a week)
  • Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift)
  • 2 days a week days off
  • Competitive salary adequate to your experience;
  • Stable employment based on an employment contract;
  • Annual vacation of 25 working days;
  • An extra day off so you can celebrate your birthday;
  • Work in a new, really dynamically developing international organization
  • Professional growth - 650 e-courses focusing on Leadership and different soft skills.
  • Free corporate language classes (English)
  • Work remotely

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Job Info

Location Cheb
Contract Full time
Job category Customer Support
Experience level Individual Contributor
Department Customer Operations