A driven team
across Europe

Supervisor Warranty (German speaking)

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Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

Responsibilities

Respond Warranty direction (service excellence and operation issues)
Daily distribute tasks between employees
Monitor employees' check-ins/check-outs/overtimes
Monitor orders within their warranty period (being processed/sent)
Process and register conflicting requests
Manage employees' workloads and their performance
Timely update all necessary documents and work manuals
Assist employees of other departments in matters related to cross-functional processes
Train new employees and mentor the team.
Control budget
Onboard, mentor, and grow the careers of all team members
Provide coaching to improve the performance of team members and drive accountability
Plan, direct, supervise, and coordinate work activities of direct reports.

Required Qualifications & Experience

Expertise in customer care, metrics, and the company’s internal procedures
Knowledge of warranty processes and service operations, specifically according to German legislation
Experience in task distribution, workload management, and performance monitoring within a team.
Proficiency in tracking and managing orders within warranty periods.
Ability to process and resolve conflicting requests efficiently.
Experience in onboarding, mentoring, and coaching employees to enhance team performance.
Knowledge of budget control and cost management.
Strong documentation and process management skills, including updating manuals and work instructions.
Excellent cross-functional collaboration skills to assist other departments.
1+ years in-house would be a plus
Higher education or undergraduate level education
German: C2 or native, Russian: B2 are required; English: B2 nice to have

Skills & Competencies

Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to handle multiple priorities in a fast-paced environment
Proficiency in performance evaluation and accountability management
Analytical mindset with attention to detail
Ability to motivate and develop employees' careers

Perks at work

Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation and 1 additional day off on your birthday
Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Berlin

Contract Full time

Job category Customer Care

Experience level Supervisor

Department Customer Care