Spanish-speaking Contact Center Representative | Ukraine
Where your expertise is needed
AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 700 people working from Ukraine, Moldova Germany and Portugal now. We find a common language with clients from 27 countries of the world.
What we’re looking for
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- You know Spanish at level B2-C1
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied.
- Someone with experience in customer service and/or sales is a plus.
- You live in Ukraine and look to stay long-term.
Perks at work
What do we offer?
- Competitive salary based on your professional experience
- Stable employment in the fast-growing international company
- International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
- Free company events and activities
- Free English language classes
- Annual vacation of 28 calendar days + a day off on a birthday
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.