Representative Contact Center (m/f/d)

Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! We are looking for a Representative Contact Center in Portugal who speaks the following languages: German, Danish or Swedish. Work 100% remotely. Experience is not required, candidates with an entry level will be considered.

What we’re looking for

Responsibilities

• Provide customer service and support by telephone and e-mail
• Offer classic inbound service
• Take purchase orders
• Provide information about the status of orders
• Process complaints

Requirements

• You are a native speaker of one of the following languages: German, Danish, Swedish and your English B1
• You enjoy interacting with people
• You are a team player and your team can rely on you
• You have strong communication skills, both spoken and written
• You aspire to leave every customer satisfied
• You have a stable wired Internet, speed from 50 Mbps
• You already live in Portugal or look to stay in Portugal long-term. 

Perks at work

• Competitive salary based on your professional experience

• Stable employment in the fast growing international company

• Dynamic work environment

• Professional growth — you will attend free external and internal courses

• Paid corporate language classes (English, German)

• 22 + 1 working days vacation 

• The work will be 100% remotely. You can work in the most comfortable conditions at home.