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Italian speaking Representative Contact Center

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Where your expertise is needed

AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world. We are looking for a Italian-speaking Customer Service Representative in Moldova to start as soon as possible.

What we’re looking for

Responsibilities

  • Provide customer service and support by telephone and e-mail
  • Offer classic inbound service
  • Take purchase orders
  • Provide information about the status of orders
  • Process complaints

Requirements

  • You know Italian at level B2 or higher
  • You enjoy interacting with people
  • You are a team player and your team can rely on you
  • You have strong communication skills, both spoken and written
  • You aspire to leave every customer satisfied

Perks at work

  • Full time (40h a week) or part time (27,5h a week)
  • Monday-Saturday 9:00am - 21:30pm (8h/5,5h rotational shift)
  • 2 days a week days off
  • Competitive salary based on your professional experience
  • Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow
  • Professional growth - 650 e-courses focusing on Leadership and different soft skills
  • Free company events and activities
  • Free English and German language classes
  • Annual vacation of 28 calendar days + a day off on a birthday
  • Gym in the office and recreation room with games.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Chisinau
Contract Full time
Job category Customer Care
Experience level Individual Contributor
Department Customer Care