French-speaking Representative Contact Center | Ukraine

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Where your expertise is needed

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story! We are looking for an French-speaking Customer Service Representative to start as soon as possible.

What we’re looking for

Responsibilities

Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Requirements

Your level of French B2 - C1
You enjoy interacting with people
You are a team player and your team can rely on you
You have strong communication skills, both spoken and written
You aspire to leave every customer satisfied

Perks at work

Competitive salary based on your professional experience
Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
Free company events and activities
Free English language classes
Annual vacation of 28 calendar days + a day off on a birthday

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Odesa

Contract Full time

Job category Customer Care

Experience level Individual Contributor

Department Customer Care