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French-speaking Representative Contact Center | Moldova

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Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world. We are looking for an French-speaking Customer Service Representative to start as soon as possible.

What we’re looking for

Responsibilities

  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Requirements

  • Your level of French B2 - C1
  • You enjoy interacting with people
  • You are a team player and your team can rely on you
  • You have strong communication skills, both spoken and written
  • You aspire to leave every customer satisfied

Perks at work

  • Competitive salary based on your professional experience
  • Stable employment in the fast-growing international company
  • International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
  • Free company events and activities
  • Free English language classes
  • Annual vacation of 28 calendar days + a day off on a birthday
  • Gym in the office

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Chisinau
Contract Full time
Job category Customer Care
Experience level Individual Contributor
Department Customer Care