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Finnish speaking Representative Contact Center

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Where your expertise is needed

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

What we’re looking for

You will:

  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?

  • You are a native speaker of Finnish and your English is at level B2.
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied. 
  • Experience in customer service and/or sales is a plus.
  • You have a stable wired Internet, speed from 50 Mbps.
  • You live in Portugal, Moldova or Ukraine and look to stay long-term. 

Perks at work

  • Competitive salary based on your professional experience
  • Stable employment in the fast-growing international company
  • International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
  • Free language classes  (in English and German)
  • Annual vacation + an extra day off so you can celebrate your birthday
  • Full time, Mon-Sat (40 hours a week)
  • 2 days off per week

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Lisbon
Contract Full time
Job category Customer Care
Experience level Individual Contributor
Department Customer Care