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Dutch-speaking Customer Service Representative for B2B clients


Where your expertise is needed

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

What we’re looking for

We are looking for a Dutch-speaking Customer Service Representative for our B2B clients.


  • Advising corporate clients via 3 channels: chat, phone, email

  • Providing feedback from clients

  • Keeping clients informed of the status of their orders to increase loyalty

  • Building a partnership with each customer

  • Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor

  • Taking part in working groups for new functionality development/testing

  • Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)


  • You are native Dutch speaker and English B1

  • Strong knowledge of the company's business processes in customer service

  • Strong communication skills (at least 1 year of experience working with clients)

  • Minimum knowledge of automotive industry

Will be a plus

  • Ability to use automobile spare parts catalogs (TecDoc)

  • Ability to use special technical sites for spare parts selection (p.ex. partlink )

Perks at work

  • Work remotely within Portugal;

  • Full time contract (40 hours a week) Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) 2 days a week days off;

  • Annual vacation of 22 working days;

  • An extra day off so you can celebrate your birthday;

  • Mental wellbeing assistance AUTODOC;

  • Corporate Discount (1,080 Euros per annum);

  • Professional growth - 650 e-courses focusing on Leadership and different soft skills;

  • Free language English classes;

  • Refer a Friend Program with attractive incentives.

We are looking forward to receiving your application!

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Lisbon
Contract Full time
Job category Customer Care
Experience level Individual Contributor
Department Customer Care