across Europe
Customer Interviewer
Where your expertise is needed
AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
What we’re looking for
Responsibilities:
Conduct surveys and record the feedback with 100% accuracy
Conducting voice interviews (in-depth interviews, u-tests, etc)
Transcribing interviews
Helping Customer and User researchers find insights
Using problem-solving skills to handle difficult or irate customers
Requirements:
Experience working in a customer service
Experience in conducting interviews
High level of emotional intelligence
Excellent interpersonal and listening skills
Confident and able to approach people
Certifications: qualitative research, in-depth interviews
EN/UA/RU: B2 - C1 - mandatory to have internal communication
IT/ES/DE/EN - С1 for customer interview
Education: bachelor’s degree
Perks at work
Competitive salary based on your professional experience
Stable employment in the fast growing international company
Wide benefit system
Dynamic work environment
Ability to influence business and its results
Professional growth — you will attend free external and internal courses
Paid business trips and payment for participation in conferences
Paid corporate language classes (English, German, Polish)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.