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Customer Interviewer


Where your expertise is needed

AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for


  • Conduct surveys and record the feedback with 100% accuracy

  • Conducting voice interviews (in-depth interviews, u-tests, etc) 

  • Transcribing interviews 

  • Helping Customer and User researchers find insights

  • Using problem-solving skills to handle difficult or irate customers


  • Experience working in a customer service

  • Experience in conducting interviews 

  • High level of emotional intelligence

  • Excellent interpersonal and listening skills

  • Confident and able to approach people

  • Certifications: qualitative research, in-depth interviews  

  • EN/UA/RU: B2 - C1 - mandatory to have internal communication

  • IT/ES/DE/EN - С1  for customer interview

  • Education: bachelor’s degree 

Perks at work

  • Competitive salary based on your professional experience

  • Stable employment in the fast growing international company

  • Wide benefit system

  • Dynamic work environment

  • Ability to influence business and its results

  • Professional growth — you will attend free external and internal courses

  • Paid business trips and payment for participation in conferences

  • Paid corporate language classes (English, German, Polish)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC does not accept unsolicited CVs from recruiters or employment agencies in response to the AUTODOC Careers page or an AUTODOC social media post. Any legal offering in this regard as well as any Terms and Conditions of recruiters or employment agencies are expressly rejected by AUTODOC. AUTODOC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. AUTODOC explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Info

Location Chisinau
Contract Full time
Job category Customer Care
Experience level Individual Contributor
Department Revenue Management