AUTODOC Pro Country Services Manager

Where your expertise is needed

At AUTODOC, we’ve revolutionized the world of automotive spare parts through innovation, technology, and customer focus. Now, we’re expanding that vision with AUTODOC PRO, our game-changing service designed to bring the best solutions to garages and automotive professionals across Italy.

What we’re looking for

The AUTODOC Pro Country Services Manager is responsible for leading, managing, and ensuring the success of the services team. This pivotal role focuses on maintaining the highest quality standards within the team, fostering development of the AUTODOC-Pro concept, and contributing to the operational and strategic performance of the country.

Responsibilities:

Lead and Develop Teams

• Oversee and inspire a services team of around 70 members, fostering a supportive and motivating environment.

• Recruit, train, and mentor team members to ensure continuous growth and skill enhancement.

• Work closely with team leaders to support their development and step in as needed during their absence.

• Conduct regular team meetings, including one-on-ones, to maintain alignment and morale.

Drive Performance Excellence

• Design and deliver tailored training programs for service teams.

• Monitor and boost team performance through clear communication, consistent feedback, and support.

• Lead weekly virtual updates and quarterly in-person sessions to align on key goals and strategies.

Optimize Operations

• Support the initial setup and ongoing development of operational service zones.

• Ensure accurate CRM system implementation and manage database updates.

• Coordinate logistics, including equipment allocation and maintenance for the service team.

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Collaborate Across Teams

• Partner with Business Development Managers to refine commercial strategies.

• Work alongside Key Account Managers to enhance customer experiences and satisfaction.

• Contribute to cross-functional projects that improve processes and operations.

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Innovate and Improve

• Gather field feedback to identify areas for operational enhancements.

• Drive innovation in processes such as CRM improvements, returns management, and zone configurations.

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This role requires willingness to travel frequently and has a flexible work setup, combining remote, field, and some office visits in Milan

Qualifications:

• 5+ years experience in a service management or operational leadership role.

• Proven leadership experience managing large teams (80+ members).

• Strong organizational and planning skills with the ability to handle multiple priorities.

• Exceptional communication and interpersonal skills in Italian and English for engaging with team leaders, cross-functional units, and customers.

• Proficiency in CRM systems and operational logistics management.

• Ability to develop and implement training programs that drive team growth.

• Strategic thinker with the capability to identify and act on opportunities for process improvement.

Perks at work

• Competitive salaries based on your professional experience

• Company Car with private usa and Fuel card.

• Fast growing international company with stable employment

• Annual vacation and 1 additional day off on your birthday

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work