Account Manager (French speaker)

Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

The purpose of the Account Manager role is to drive the force behind seller success. Account Managers actively connect with potential sellers, using persuasive cold calling to bring them into our platform. Once onboarded, Account Managers provide strategic guidance, analyze performance, and offer ongoing support. This role is more than managing accounts; it's about being a vital part of business growth and the success of our e-commerce platform.

Responsibilities

• Cold Calling and Seller Acquisition: Proactively reach out to potential sellers, articulate the benefits of joining our platform, and convince them of the value proposition.

• Seller Onboarding: Guide new sellers through the onboarding process, ensuring a smooth and efficient start to their journey on our platform.

• Strategic Consultation: Work closely with sellers to understand their business goals and provide strategic insights and recommendations to optimize their presence in the marketplace.

• Performance Analysis: Analyze seller performance metrics, identify areas for improvement, and collaborate with cross-functional teams to implement solutions that drive success.

• Education and Support: Provide ongoing support to sellers by educating them on marketplace tools, trends, and best practices to enhance their business operations.

Required Experience

• 2+ years of experience in a similar role/area

• Fluent Englsih and French (ideally, native)

• Relevant working experience in Sales and/or Account Management

• Relevant working experience in e-Commerce

• Previous experience in Seller Onboarding or Support is a plus

• Familiarity with Seller Portal tools and platforms is a plus

• Self-motivated, results-driven, and autonomous taking responsibility for achieving targets

• Analytical skills, problem-solving, and strategic thinking abilities

• Detail-oriented and well-organized

• Strong communication and interpersonal skills

• Customer-centric mindset with outstanding support skill

• Fluency in any other EU language is a plus (French, Italian, Spanish, and Swedish especially)

• Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)

• E-commerce or Sales-related courses are a plus

• Customer Service Training is a plus

Perks at work

• Competitive salaries based on your professional experience

• Annual vacation of 22 working days and 1 additional day off on your birthday

• Meals Allowance (8 EUR nett/day)

• Healthcare Insurance

• Mental Wellbeing Program

• AUTODOC Corporate Discount

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid or remote work

• Fast growing international company with stable employment