Senior CRM Manager / Team Lead

Where your expertise is needed

AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

We're looking for an experienced Senior CRM Manager /Team Lead to join our dynamic team.
If you're a strategic thinker with a strong CRM marketing background, proficient in relevant tools, and possess leadership skills/experience, we'd love to hear from you!
Join us in shaping and optimizing our CRM strategies to drive our marketing goals forward.

Responsibilities:

• Create and implement effective omnichannel CRM marketing strategies (email, app push, in-app, notification center) with an audience of millions users, aligned with overall marketing goals.

• Constant work with segmentation, track segments, their dynamics and increase CLV

• Constant hypothesis generation, AB tests, evaluation and scaling

• Analyze CRM marketing performance metrics to make informed decisions and optimize campaigns.

• Effectively coordinate with multiple teams, utilizing project management skills to keep CRM campaigns on track.

• Apply audience segmentation techniques to tailor CRM campaigns for diverse customer segments.

• Lead and manage up to 2 CRM marketers, including task assignment, goal setting, feedback provision, and ensuring team targets are met.
  
  Requirements:

• Proven track record with over 5 years of experience in CRM marketing across various channels, including Email, Web, App pushes, and in-apps

• Fluent English

• Expertise in planning, executing, and optimizing email marketing campaigns; Involvement or oversight in content creation for various channels.

• Ability to develop and implement CRM marketing strategies aligning with company-wide marketing goals.

• Proficiency in CRM marketing tools and platforms, such as Esputnik, Braze, Iterable, marketing automation platforms, and analytics tools.

• Strong analytical skills to interpret CRM marketing performance metrics: ability to make data-driven decisions and implement optimizations based on metrics like open rates, click-through rates, and conversion rates.

• Solid understanding of email marketing regulations and best practices (CAN-SPAM Act, GDPR). Ensuring email campaigns comply with legal requirements.

• Essential project management skills for coordinating with multiple teams and keeping campaigns on track.

• Proficiency in audience segmentation techniques to tailor email campaigns for different customer segments.

• Understanding of how email marketing integrates with CRM systems for personalized and automated campaigns.

• Proven experience in leading and managing a team of email marketers. Tasks assignment, goal setting, feedback provision, and ensuring team targets are met.

Nice to have:

• Fluent Ukrainian or Russian language

• Experience in AUtomotive or eCommerce

Perks at work

• Competitive salaries based on your professional experience

• Fast growing international company with stable employment

• Annual vacation of 22 working days and 1 additional day off on your birthday

• Meals Allowance (approx. 160 nett eur/month)

• Healthcare Insurance

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rates

• Retail discounts of up to 75% on travel, technology, fashion and much more

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work