Technical Writter

Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

We are looking for a critical thinkier, communicative and motivated technical writer who will be responsible for keeping the up-to-date documentation for the IT Operations department. This includes reviewingof existing IT policies, managing the comments\changes between the policies releases, and updating related Confluence/Notion pages.

Job Responsibilities:

Policies Creation and Maintenance:

• Develop and maintain comprehensive policies and procedures to ensure compliance with industry standards, regulations and best practices.

• Collaborate with cross-functional teams to gather information and updates for policy documentation.

• Initialize the review process of existing policies to reflect changes in processes or regulations.
   

Knowledge Base Management:

• Manage and update the IT-related knowledge to serve as a centralized repository for policies, procedures, and other relevant documentation.

• Ensure information is organized, easily accessible, and reflects the latest updates.

• Create detailed and user-friendly manuals and knowledge base (KB) articles for end-users and IT support.

• Collaborate with subject matter experts to gather technical information and ensure accuracy in documentation.

• Regularly update and improve existing manuals and KB articles based on feedback and process changes.
   

Collaboration:

• Work closely with various teams, including IT Service Desk, Security, and People Operations to gather information and ensure accurate representation in the documentation.

• Collaborate with team members to enhance documentation processes and maintain a consistent style and format.

• Provide updates to employees on new or updated policies and procedures.

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Qualifications:

• Proven experience as a technical writer, with a focus on policy creation and documentation.

• IT-related Bachelor's or Master's degree.

• English - Upper/Fluent, Ukrainian - fluent.

• Good logic and communication skills.

• Strong attention to detail and excellent organizational skills.

• Ability to translate complex technical information into clear and concise documentation.

• Proficiency in using documentation tools (both M365 and GSuite tools), knowledge of JIRA/Confluence, Slack.

• Familiarity with industry standards and compliance requirements

Perks at work

• Stable employment in the fast-growing international company

• International career in a multicultural environment with lots of opportunities to grow

• Annual vacation of 28 calendar days and 1 additional day off on your birthday

• Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Flexible working hours and hybrid work

• Referral Program with attractive incentives

• Gym in the Odesa office

• Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".