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AUTODOC recognised as one of Germany’s “Best Online Shops” for 2026

AUTODOC has been included among the winners of the “Deutschlands Beste Online-Shops 2026” (Germany’s Best Online Shops 2026) award in the Kfz-Zubehör (vehicle accessories) category. The award was presented on 01 September 2026 at the Bertelsmann Representative Office in Berlin. AUTODOC was also named a winner in this category in 2024 and 2025, so 2026 is the third year in a row - a real hat-trick.

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by AUTODOC

AUTODOC recognised as one of Germany’s “Best Online Shops” for 2026

What is the award?

“Deutschlands Beste Online-Shops” is an annual award based on a large consumer survey. It is run by the Deutsches Institut für Service-Qualität (DISQ, the German Institute for Service Quality), based in Hamburg, together with the news channel n-tv, which co-initiated it. The results were published by n-tv on 01 September 2026.

In 2026, awards were presented in 96 categories, covering areas such as fashion, electronics, home and garden, food and drink and sport. Winners range from large general retailers to specialist shops. According to n-tv, the award is intended to show which online shops customers feel most comfortable buying from.

How are the winners chosen?

The award is fully based on customer opinions. The survey is population-representative and was conducted through an online panel. Customers rated their satisfaction with online shops in six areas:

  • price-performance ratio,
  • product range,
  • customer service,
  • website and app,
  • order and payment terms and
  • shipping and returns.

DISQ took into account numerous individual aspects, such as product quality and range, advice by telephone, email and chat, payment and delivery options, shipping costs and speed and the handling of returns. Customers’ willingness to recommend a shop also counted towards the overall result.

In 2026, 67,348 customer opinions were submitted covering 900 companies. Of these, 873 online shops received enough opinions to be included in the individual evaluation. Results are expressed as points on a scale of 0 to 100. Depending on the size of the category and the number of providers assessed, up to three companies are recognised in each category.

AUTODOC’s 2026 result

In the Kfz-Zubehör category, three companies were recognised. AUTODOC achieved 79.8 points out of a possible 100 and was placed third.

Comments from DISQ and n-tv

DISQ managing director Bianca Möller said that the winners include well-known retail names as well as specialised providers. Catja Stammen, editorial director of the n-tv business magazines, said the award shows which online shops customers feel most comfortable with when making purchasing decisions. She added that it helps consumers identify trustworthy shops and avoid spending money with disreputable ones.

AUTODOC in previous editions

AUTODOC was also named a winner in the Kfz-Zubehör category in the two previous editions.

 

EditionCategoriesCustomer opinionsCompanies assessedCompanies in individual evaluation
20249877,255944867
20259369,3701,284859
20269667,348900873

Sources

 

Created at 02.11.2026