FAQ

What is AUTODOC?

AUTODOC is Europe’s largest online shop for automotive parts and vehicle accessories. We help both DIY or IIFM car owners and professional mechanics find and order the right parts for their vehicles quickly and affordably.

What makes us different? We offer original equipment quality parts, renowned brands at different price levels and affordable aftermarket alternatives, giving you the flexibility to choose what fits your budget and needs. Our prices are competitive and we regularly run special offers to help you save even more on vehicle maintenance and repairs.

Shopping with us is straightforward. Simply enter your vehicle registration number or select your car, motorbike or van from our database, and we’ll show you exactly which parts fit your specific model. Each product page includes detailed technical specifications and fitting information to help you make informed decisions.

Our customer service team is here to support you with any technical questions, compatibility concerns or installation advice. We also offer a straightforward returns policy to give you peace of mind when ordering. Whether you’re tackling a simple brake pad replacement or a more complex repair, we’re committed to making sure you get the right parts at the right price.

What is AUTODOC’s vision?

Our vision is to build Europe’s leading tech ecosystem for the automotive aftermarket – connecting people, brands and markets through innovation, trust, and smart digital solutions.

We are committed to a viable, resource-efficient future for the European automotive aftermarket through the use of modern technology, trusted partnerships and responsible decisions. At AUTODOC, environmental protection, sustainability and governance go hand in hand.

We make mobility easy, transparent, sustainable and affordable. We help our customers solve problems with their vehicles quickly and affordably by providing clear and user-friendly apps and websites that offer a high degree of transparency when comparing products, prices and choosing services. If they still have any questions, our customer support, available in 23 languages, is on hand to provide personal assistance. 

Driven by innovation, powered by technology and connected through a growing ecosystem, we are building a trusted platform that brings people, brands and markets together to create seamless experiences and support enduring mobility. We help to keep cars, motorcycles and trucks – whether electric, ICE or hybrid – on the road in a simple, sustainable and affordable way by making access to parts and repair solutions easier and more transparent. By empowering individuals and professionals alike, we promote longer vehicle lifespans and smarter use of resources.

When was AUTODOC founded?

AUTODOC was founded in 2008 in Berlin, Germany, by three young and enthusiastic entrepreneurs. The company started as a small online retailer for automotive parts and has since grown into one of Europe’s leading E-Commerce platforms for car, motorcycle and commercial vehicle parts.

The expansion timeline shows impressive growth. In the first few years, AUTODOC focused on establishing itself in the German market, operating from a small office in Berlin-Weißensee. By 2010, the company had moved to larger premises in Berlin-Lichtenberg to accommodate its growing operations.

AUTODOC began expanding internationally in 2011, starting with Austria and Switzerland. The following year, 2012, marked significant growth as the company launched operations in the UK, France, Italy and Spain, establishing itself as a pan-European retailer.

In 2015, the company officially rebranded to AUTODOC GmbH. Financial milestones followed quickly: annual revenue exceeded €100 million in 2016, then surpassed €250 million in 2017. In 2018, AUTODOC expanded its product range to include commercial vehicle parts, thereby broadening its market reach.

A major achievement came in 2021 when the company’s annual revenue exceeded €1 billion for the first time. By 2025, AUTODOC had reached over €1.8 billion in sales and employed more than 5,500 people across 13 European locations.

Today, AUTODOC operates in 27 European countries and has served over 30 million customers cumulatively since its foundation. The company’s growth from a Berlin startup to Europe’s leading automotive parts retailer demonstrates the success of its digital-first approach to the automotive aftermarket.

Who founded the company?

AUTODOC was founded in 2008 by three young entrepreneurs: Alexej Erdle, Max Wegner and Vitalij Kungel. Together, they built an online automotive parts business that transformed how Europeans buy car parts.

Alexej Erdle, who served as CEO until 2021, brought automotive industry expertise and a deep understanding of spare parts and customer needs. His roots in the automotive sector ensured AUTODOC could offer the right products and accurate technical information.

Max Wegner, the company’s Chief Business Development Officer until 2021, provided the digital vision and IT expertise. As the visionary of the group, he developed the online marketing strategy and technical infrastructure that powered AUTODOC’s e-commerce platform.

Vitalij Kungel served as Chief Financial Officer until 2021, bringing business economics expertise and financial management skills. As the numbers expert, he maintained oversight of the company’s financial health and strategic growth.

The three founders worked together seamlessly, each contributing essential expertise: automotive knowledge, digital innovation and financial acumen. This combination allowed them to challenge the traditional automotive aftermarket and create a transparent, accessible online platform for vehicle parts. In 2021, all three transitioned to the Supervisory Board as the company evolved into Autodoc SE.

How did the idea for founding the company come about?

The success story began in 2008 when one of the founders, Vitalij Kungel, realised that he had to pay high prices at garages for even minor repairs.

These massive price differences – markups of over 1000% – sparked what Vitalij later called his “lightbulb moment.” He realised that car owners were paying extremely high prices at workshops and traditional retailers for spare parts that were available much cheaper through wholesale channels. The problem wasn’t just about small spare parts; it represented a systemic issue across the entire automotive aftermarket.

Kungel brought the idea to his friends and associates, Erdle and Wegner. The three already shared a strong personal and professional rapport in Berlin, which allowed them to quickly combine their talents – Erdle’s automotive expertise, Wegner’s digital strategy, and Kungel’s operational focus – to turn a single observation into a business.

The three founders recognised an opportunity to disrupt this traditional model. They saw that the internet could provide transparency and direct access to affordable spare parts, cutting out the excessive markups charged by workshops and brick-and-mortar retailers. Their vision was simple: create an online platform where customers could buy high-quality car parts at fair prices, with up to 70% savings compared to workshop rates.

The business concept was straightforward – use e-commerce to connect customers directly with spare parts suppliers, offering transparent pricing and detailed product information. This would empower car owners to make informed decisions about their vehicle maintenance without paying inflated workshop prices.

Fittingly, the very first product AUTODOC sold was a lightbulb, priced at just one euro.

How was the company founded?

The three founders launched AUTODOC as a self-funded startup, taking a bootstrapped approach to building their online business. Operating from a small office in Berlin-Weißensee, they built their first e-commerce website, pkwteile.de, and launched it in 2008 without any external investors or venture capital funding.

Their strategy was simple but effective: create an online platform that connected customers directly with affordable car parts, cutting out the expensive middlemen. They handled everything themselves in those early days – from website development to customer service to logistics.

The business model proved successful almost immediately. Within weeks of launching, they had generated their first €50,000 in sales. This early success validated their approach and gave them confidence to expand.

To grow their customer base, the founders created multiple branded websites, each targeting different customer segments while operating on the same backend system. This multi-brand strategy allowed them to test different marketing approaches and reach wider audiences without rebuilding their infrastructure.

By keeping costs low, reinvesting profits and maintaining complete ownership, the founders retained control while scaling rapidly. Their pragmatic entrepreneurial approach meant they could grow on their own terms without the pressure of external investors, allowing them to build a sustainable foundation for long-term success.

What does AUTODOC offer today?

AUTODOC offers over 7.8 million automotive products from approximately 2,700 brand manufacturers, covering spare parts and accessories for 176 car brands, 154 motorcycle brands and 23 truck brands across 27 European countries.

Our product range includes everything vehicle owners and mechanics need for maintenance and repairs: brake components, filters, engine parts, batteries, timing belts, spark plugs, tyres, suspension parts, clutch kits, exhaust systems, oils, fluids and consumables. We stock both parts from original equipment manufacturers and high-quality aftermarket alternatives at competitive prices.

Beyond parts, AUTODOC provides valuable services and tools to support our customers. AUTODOC CLUB is a free platform offering over 21,400 PDF repair manuals and more than 4,000 video tutorials, helping customers track service history, manage maintenance schedules and learn how to perform repairs themselves.

We also offer AUTODOC PLUS, a loyalty programme with exclusive discounts, premium features at reduced prices and priority status for orders. For professional mechanics and workshops, AUTODOC PRO provides trade pricing and services tailored specifically for professionals, with availability expanding across European markets.

We offer three private label brands: RIDEX and STARK for quality parts at excellent value and trustworthiness, and goCORE, developed specifically for professional workshops and designed to deliver reliable quality at competitive prices.

All products are backed by detailed technical specifications, compatibility checks and multilingual customer support available in 23 languages. Whether you’re a DIY enthusiast or a professional mechanic, AUTODOC provides the parts, knowledge and support needed to keep vehicles running smoothly.

How many warehouses does AUTODOC have?

AUTODOC operates 7 warehouses across 4 main logistics locations in Europe, enabling fast delivery to customers across all 27 European countries. Our distribution network includes facilities in Berlin (Germany), Szczecin (Poland), Cheb (Czech Republic) and Ghent (Belgium), covering approximately 140,000 square metres of warehouse space.

Our Berlin warehouse in Germany serves as AUTODOC’s headquarters and original distribution centre. Since our founding in 2008, this facility has been central to our European operations, processing orders for customers across the continent.

Szczecin, Poland, is our largest logistics hub and key to our distribution network. Poland hosts four of our seven warehouses at this single strategic location, making it essential for efficient order fulfilment and fast shipping across Europe. The Szczecin facilities handle a significant portion of our daily order volume.

Opened in 2023, our Cheb warehouse in the Czech Republic serves as a strategic hub to accelerate delivery times throughout Central and Eastern Europe. This facility utilises advanced automation specifically designed to streamline the complexities of auto parts logistics, strengthening our ability to ship automotive parts quickly to customers in the region.

Ghent, Belgium, is our newest warehouse, opened in March 2025. This modern 15,000-square-metre distribution centre supports our AUTODOC PRO B2B business, serving professional customers in France, Belgium, the Netherlands, Luxembourg and southern Germany with faster delivery and better service.

This strategic warehouse network allows us to process more than 50,000 orders per day and deliver automotive products efficiently throughout Europe, ensuring fast delivery regardless of location.

How legitimate is AUTODOC?

AUTODOC is the leading online retailer for automotive spare parts and accessories in Europe. We operate transparently, with clear company information, contact details, code of conduct, a whistleblower system and published customer policies available on our local websites

AUTODOC follows the applicable consumer protection, privacy and warranty rules in each market we serve, including GDPR across the EU and country-specific requirements. This protects your personal data and supports your customer rights when shopping online. Of course, we also follow all other rules and regulations that are applicable to our business. 

We also provide clear information about ordering and delivery, including order confirmation and tracking updates, so you can follow your purchase from checkout to arrival. Product pages include key specifications to help you make an informed choice before you buy.

Our returns and refunds policy is explained upfront, so you can understand the steps, timeframes and conditions before placing an order. If you need help, our customer support team is available to assist with order questions, documentation, and policy-related topics.

Is AUTODOC trustworthy?

AUTODOC is trustworthy because we focus on secure shopping, reliable delivery updates and helpful support when you need it. We aim to make the whole experience clear and predictable, from selecting the right part to receiving your parcel.

Customers can choose from trusted payment methods, including Visa, MasterCard, PayPal, bank transfer and Klarna, depending on the country, with additional local options available in some markets. Checkout is protected by secure encryption and your order details are confirmed immediately, so you can review what was purchased and where it will be delivered.

To reduce the risk of ordering the wrong part, we recommend checking compatibility using your vehicle’s VIN (Vehicle Identification Number) with support from our team. Product pages also include technical details and reference information to help you compare options and choose confidently.

Real-time order tracking keeps you informed from dispatch to delivery, including status updates as your parcel moves through the shipping process. If anything is unclear, our multilingual customer support team speaks 23 languages and is available via live chat, email and telephone to help with part selection, compatibility questions and order updates.

How sustainable is AUTODOC?

For AUTODOC, sustainability is an integral part of the corporate strategy. The goal is ambitious: AUTODOC is actively committed to a liveable and resource-saving future for the European automotive aftermarket through modern technology, trusting partnerships and responsible decisions.

Our approach is based on the conviction that environmental protection, social responsibility, and sound corporate governance (ESG) are inextricably linked. The sustainability concept can be divided into three essential areas:

The ecological lever: Repair instead of replacement

The most effective contribution to climate protection lies in the business model itself. By extending the lifecycles of vehicles, AUTODOC conserves resources that would otherwise be needed for the production of new cars. Every successful repair reduces the ecological footprint and avoids unnecessary waste. This is also supported, among other things, by remanufacturing, where used parts are industrially reconditioned and brought back into the cycle.

Operational excellence and climate protection

AUTODOC is continuously working to reduce its own emissions. By using intelligent data analysis, logistics routes are optimised to avoid empty runs. Furthermore, there is an increasing focus on recycled materials for packaging and the energy demand at the sites is being reduced through modern standards and green energy sources.

Responsibility and governance

Sustainability also means acting fairly. AUTODOC is committed to strict ethical standards in collaboration with employees, suppliers, and partners. Transparency, compliance with human rights in the supply chain, and an inclusive working environment form the foundation of our corporate culture.

AUTODOC uses its technological strength not just for economic success, but to make mobility in Europe permanently more sustainable and responsible for future generations.

What makes AUTODOC so affordable?

AUTODOC is affordable because it is an online-first car parts retailer with efficient warehousing and shipping processes. Lower operating costs than many traditional retail models help keep prices competitive.

We work with a wide network of manufacturers and suppliers, which supports strong availability and competitive sourcing across many product categories. This scale also enables frequent promotions and price advantages on many items.

Customers can also control costs by choosing the right price tier. Alongside major brands, AUTODOC offers private label alternatives that are designed to deliver solid quality at different lower price points.

Finally, clear product data and compatibility support help customers choose correctly right from the very first order. Fewer ordering errors can mean fewer returns and less wasted time, which contributes to a more cost-effective experience overall.

How do coupons and discounts work at AUTODOC?

At AUTODOC, you can save money in two ways: with coupons and discounts you apply at checkout or by collecting and redeeming bonus euros through the bonus programme.

To use a coupon code, add your items to the basket and proceed to checkout. At the final order confirmation step, paste your code into the coupon or discount field and click “Apply”. The discount will be calculated automatically before you place the order.

Coupon codes are usually valid for a limited time and are typically single-use per order. Terms and exclusions may apply. For example, coupons generally cannot be used to purchase tyres and they also cannot be used if part of the order is paid using a bonus balance from the bonus programme.

Coupon codes can also be used in guest checkout. You may receive them through AUTODOC newsletters, social media channels or on-site banners. In addition, coupon codes may occasionally be available via selected third-party coupon websites, depending on current promotions.

AUTODOC’s bonus programme works separately from coupon codes. Eligible items are marked with a “BONUS” label and when you purchase them, you earn bonus euros that are added to your bonus balance. You can then redeem your bonus euros on a future purchase and use your bonus balance to pay up to 30% of a later order.

In short, coupon codes reduce your order total immediately at checkout, while bonus euros are earned on eligible items and redeemed on a future order. Coupon codes generally cannot be combined with paying part of the order using bonus euros.

How fast does AUTODOC deliver?

AUTODOC delivers quickly across Europe by combining centralised warehousing with a strong courier network. If a product is marked “in stock”, it is typically dispatched within 1–2 working days after payment is received. The final delivery time depends on your destination country, the availability of all items in your basket, any public holidays and the courier service used for your route.

Some orders may take longer if they include items with different availability, require split shipments from different locations or are sent to remote regions. Delivery schedules can also be affected by local operating days, carrier capacity and weather-related disruptions.

After dispatch, you receive tracking details by email so you can follow your parcel through to delivery. If your order is shipped in more than one package, you will receive separate tracking updates for each parcel, so you always know what is arriving and when.

How does AUTODOC deliver to the UK?

AUTODOC delivers to the UK using trusted couriers such as Evri. Orders ship from our European warehouses, with delivery times based on product availability shown on each product page. “In stock” items typically dispatch within 1–2 working days after payment. 

Delivery times vary by location and the parts ordered. The final delivery time depends on your destination, the availability of all items in your basket, any public holidays and the courier service used for your route. Some orders may take longer if they include items with different availability, require split shipments from different locations or are sent to remote regions. Delivery schedules can also be affected by local operating days, carrier capacity and weather-related disruptions. 

We do not compile orders or deliver on UK bank holidays.

Delivery costs are £8.45 for orders under £110. Orders of £110 or more receive free delivery. All prices include 20% VAT. Free delivery excludes bulky items, tyres, island deliveries and orders outside the UK.

Certain delivery restrictions apply due to transport regulations and carrier limitations. Items containing hazardous materials, such as starter batteries, and bulky goods like tyres and rims may not be available for delivery to islands such as Jersey, Guernsey and the Isle of Man.

Tyres have special conditions: their cost doesn’t count toward the £110 free delivery threshold and can only be delivered to UK addresses. 

Once dispatched, you’ll receive tracking information by email. Orders shipping in multiple parcels receive separate tracking for each shipment.

Can items ordered from AUTODOC be returned?

Items ordered from AUTODOC can be returned under several different conditions, depending on the product type and options selected during purchase.

The standard return period is 14 days from the date of delivery, which is the statutory right of cancellation. During this time, customers can return products without giving a reason, provided the items are in their original condition, undamaged and not mounted. All spare parts sold by AUTODOC are under a 24-month warranty and can be returned free of charge if found to be defective.

AUTODOC offers an additional “Safe Order” option for a low-cost payment per order that significantly extends return flexibility. With this option, customers receive a full refund and free return shipment within the first 200 days without needing to provide a reason. The “Safe Order” option requires that products remain in their original condition, undamaged and unmounted, and is valid for one return per order. This option does not apply to bulky items or old core parts, and neither replaces nor affects statutory cancellation rights.

The return process is managed through AUTODOC’s Returns portal, where customers can submit a return request and receive detailed instructions via email. Most return requests are decided on within 24 hours, though warranty claims may require additional time and documentation. When returning items, products must be packed in their original packaging with the return form or order invoice enclosed. For returns covered by the “Safe Order” option, warranty claims, tyres and rims or specific approved cases, AUTODOC covers the return shipping costs and provides return labels. For standard returns without the Safe Order option, customers arrange and pay for return shipping through a delivery service of their choice.

How can I contact AUTODOC?

For general information and quick answers to questions, customers can contact our customer care team via live chat, where our agents are ready to assist with a wide range of enquiries. Our comprehensive Help Centre is also available to provide support whenever customers need it. This online resource offers detailed information and step-by-step guidance on topics such as placing and tracking orders, searching for and selecting the right products, delivery options, returns and general account management, including resetting passwords and managing saved payment methods.

Customers with personal accounts on AUTODOC’s website or app can conveniently manage many aspects of their orders directly through their personal account dashboard. Here, they can view their order history, check order statuses, download invoices and update their personal details.

For return requests and tracking return statuses, AUTODOC operates a dedicated Returns portal. Through this specialised online platform, customers can submit return requests and warranty claims, upload any required information and receive detailed instructions on the next steps via email.

The company’s postal address is: AUTODOC SE, Josef-Orlopp-Straße 55, 10365 Berlin, Germany.

How does AUTODOC make life easier for its customers?

AUTODOC simplifies the process of finding, purchasing and receiving automotive parts through several key features designed to address common challenges in vehicle maintenance and repair.

Comprehensive product selection eliminates the need to visit multiple suppliers. The platform offers an extensive catalogue with parts from numerous manufacturers, including both established brands and AUTODOC’s own private label products. This consolidated inventory allows customers to source everything needed for a repair or maintenance job in one place.

Advanced search and compatibility tools help customers identify the correct parts for their specific vehicles. The system uses vehicle identification data to filter products by compatibility, reducing the risk of ordering incorrect components. Detailed product specifications, technical information and fitment data support informed purchasing decisions.

Competitive pricing is achieved through direct relationships with manufacturers and efficient logistics operations. By offering multiple brands at different price points, including AUTODOC’s own brands RIDEX, STARK and goCORE, customers can choose products that match their budget and quality requirements.

Convenient ordering and delivery streamlines the procurement process. The online platform operates continuously, allowing customers to place orders at any time without visiting physical stores. Home or garage delivery eliminates the time spent travelling to parts retailers. Order tracking systems provide visibility into shipment status.

Product information and support assists customers throughout the purchasing process. Detailed descriptions, images and technical specifications help verify part suitability. Customer service channels address questions about compatibility, installation or order issues.

Professional and DIY segments are both accommodated. Professional mechanics and repair shops can efficiently source parts for customer vehicles, while individual car owners can access the same inventory for their own maintenance and repairs, supported by clear product information and compatibility guidance.

What is AUTODOC CLUB?

AUTODOC CLUB is our comprehensive platform designed to support DIY car maintenance and repair. It serves as an online car log, expense manager, knowledge base and a community platform for connecting car enthusiasts.

The platform offers extensive resources to help car owners maintain and repair their vehicles themselves:

Video tutorials: Over 4,000 detailed video tutorials covering car repairs for various makes and models. Our experts provide step-by-step guidance on the DIY replacement of car parts and consumables, explaining each vehicle’s design features and sharing professional tricks for parts replacement.

Professional replacement manuals: Over 21,400 PDF replacement manuals compiled by our specialists provide practical information on car parts installation with detailed step-by-step instructions and photos. Users can add manuals to their favourites for easy access and share them with friends.

Personal assistant features: A car servicing schedule with car part replacement intervals and a list of required spares compiled specifically for the user’s car, an expense tracker with detailed information on every expense category and flexible data filtering as well as car repairs and oil change history and refuelling history features.

Community support: Members can ask questions and share their repair experience on our car forum, subscribe to updates and benefit from the knowledge of our community and AUTODOC specialists who provide prompt feedback.

What is AUTODOC PLUS?

AUTODOC PLUS is our premium subscription programme designed to enhance our customers’ shopping experience and provide them with exclusive benefits. There are four different subscription tiers: Basic, Optimum, Professional and Expert.

Basic provides prioritised order processing for items with “Ready-to-be-shipped” stickers and a 20% discount on the “Safe Order” option, which extends the return period to 200 days.

Optimum includes all Basic benefits and additionally offers a 35% discount on the “Safe Order” option and double bonus points on all orders.

Professional builds on Optimum benefits by providing a 50% discount on the “Safe Order” option, an extra 5% discount on selected items and a 30% discount on standard delivery costs.

Expert, the highest tier, includes all Professional benefits plus expert verification of spare parts compatibility using the customer’s VIN (Vehicle Identification Number) and alternative product recommendations if the original selection isn’t compatible with the customer’s vehicle.

AUTODOC PLUS is available as either a monthly or annual subscription, with annual subscriptions offering better value. A 30-day free trial of Optimum status allows customers to experience the benefits before committing to a paid subscription.

AUTODOC PLUS benefits are currently not available for Switzerland, the United Kingdom and Norway.

What is AUTODOC PRO?

AUTODOC PRO is our dedicated business unit launched in France in 2022, designed exclusively for professional garages and automotive workshops. Since its inception, the programme has expanded to Belgium, Germany, Italy, the Netherlands, as well as Austria in a testing phase. As of 31 December 2025 it had successfully partnered with over 35,000 garages across these markets.

The service operates on a “phygital” concept that combines digital efficiency with personal support. Garages benefit from an online platform for selecting and ordering spare parts along with comprehensive customer management tools, whilst a dedicated field team of service agents visits garages regularly to handle returns, support with the platform and tools and maintain personal contact.

AUTODOC PRO serves all types of garages, including independent aftermarket workshops, garage networks, individual garages, manufacturer-authorised dealerships and affiliated garages. The programme is designed to make life easier for mechanics by providing efficient and reliable access to spare parts at competitive prices, enabling garages to improve their profitability through advantageous pricing and a dedicated loyalty programme.

The platform’s success is reflected in strong customer satisfaction metrics and remarkable growth: in 2025 alone, the B2B unit grew by 110.5%.

AUTODOC PRO offers an extensive product range of 7.8 million items from over 2,700 of the most in-demand premium and economy brands. This comprehensive selection is supported by efficient logistics infrastructure spanning nearly 140,000 m2 of warehouse space across four strategic locations in Germany, Belgium, Poland and Czechia.

Currently available in France, Germany, the Netherlands, Belgium, and Italy, and undergoing a testing phase in Austria, AUTODOC PRO is currently strengthening the positioning in all recently opened countries and continuing the roll-out there while sensefully balancing growth and profitability.

What is AUTODOC Marketplace?

AUTODOC MARKETPLACE is a digital platform that extends AUTODOC’s e-commerce ecosystem by enabling carefully selected third-party sellers to offer their products directly through AUTODOC’s established website and app. This expansion represents a significant step in AUTODOC’s strategy to become Europe’s leading technology ecosystem for the automotive aftermarket.

Operating alongside AUTODOC’s existing B2C and B2B platforms, the marketplace provides customers with access to a substantially broader product range, while maintaining the seamless shopping experience they have come to expect from AUTODOC. Beyond traditional vehicle spare parts, the marketplace introduces new categories including vehicle electronics, accessories, lifestyle products, mobility solutions and safety items. This wider selection addresses real customer needs while ensuring improved availability, competitive pricing and faster delivery times across the entire product range.

For third-party sellers, AUTODOC MARKETPLACE provides direct access to millions of potential customers through AUTODOC’s established platform. Unlike general marketplaces, this specialised distribution channel connects sellers with a highly engaged, automotive-focused audience. All marketplace sellers undergo careful selection and must adhere to clearly defined performance metrics and service level agreements to ensure a consistent and reliable customer experience.

The platform maintains full transparency for customers, with products from third-party sellers clearly labelled with “Sold by” information. While AUTODOC handles shipping, invoicing and customer service for its own products, third-party vendors are responsible for these aspects of the products they sell. AUTODOC continuously monitors seller performance and intervenes when necessary to ensure customers receive appropriate support, maintaining high service standards without compromising on quality.

Does AUTODOC have its own brands?

AUTODOC has developed three proprietary brands, RIDEX, STARK and goCORE, to provide customers with quality automotive parts and maintenance products at competitive prices. These private label brands allow the company to offer a broader range of options while maintaining control over quality standards and pricing.

RIDEX is AUTODOC’s comprehensive brand offering automotive parts, oils, fluids and accessories. The brand was developed based on millions of driver insights across Europe, component performance analyses and continuous customer feedback. RIDEX targets car owners and professionals seeking value-for-money solutions for everyday automotive needs. The portfolio includes over 480 product categories and more than 60,000 articles manufactured in certified factories across Europe and Asia.

RIDEX also features the specialised product lines RIDEX PLUS, which provides technically advanced parts with superior performance and extended durability, and RIDEX REMAN, which offers professionally remanufactured parts as an environmentally friendly and cost-effective alternative to new components.

STARK joined AUTODOC’s brand portfolio when it launched on the European market in 2013, initially focusing on braking system components. The brand systematically expanded between 2014 and 2016 to include fuel systems, suspension, engine parts, cooling and ventilation systems and interior elements. STARK components are manufactured to meet original-equipment quality standards, undergoing multi-level testing under high-load conditions.

goCORE is AUTODOC’s brand dedicated specifically to the professional auto repair sector, serving garages, professionals and dealers. The brand focuses on popular maintenance areas, offering over 4,000 articles in more than 34 product categories. All goCORE products are certified to meet EU requirements and are manufactured in factories holding ISO 14001, ISO 9001 and IATF certifications.

What is RIDEX?

RIDEX is AUTODOC’s own brand of automotive parts, oils, fluids and accessories, created to offer customers a comprehensive range of high-quality replacement parts and maintenance products at competitive prices.

Drawing on millions of driver insights across Europe, in-depth component performance analyses and continuous customer feedback, we developed RIDEX to deliver quality that drivers can trust.

Our primary product line is aimed at car owners and professionals who want value-for-money and solutions tailored to their everyday automotive needs. 

For customers seeking technically advanced parts, we offer RIDEX PLUS, our enhanced product line that provides superior performance and an even more extended durability than for RIDEX.

RIDEX REMAN is our line of remanufactured parts, offering an environmentally friendly and cost-effective alternative to new components. Each part undergoes a meticulous process of restoration and remanufacturing, including laboratory testing and certification according to international standards.

RIDEX products are manufactured in industry-leading factories across Europe and Asia that are certified according to standards such as IATF 16949, ISO 26262 and VDA 6.3. With a portfolio featuring over 480 product categories and over 60,000 different articles, we’ve got exactly the right part to meet every need.

What is STARK?

STARK is an automotive parts brand that AUTODOC launched on the European market in 2013. The brand initially focused on braking system components, then gradually expanded into other product categories. Between 2014 and 2016, STARK systematically broadened its range. Fuel system and suspension components were added in 2014, engine parts, cooling and ventilation systems in 2015 and interior elements in 2016.

Every STARK component is manufactured to meet original-equipment quality standards for vehicle compatibility and system performance, and undergoes strict quality control throughout the whole production process, including multi-level testing under high-load conditions. The manufacturing approach incorporates environmental considerations, with material research and testing conducted prior to production and facilities operating in line with current environmental standards.

STARK products make a valuable addition to the AUTODOC catalogue, offering components designed for durability and performance across different driving conditions. They target customers who are looking for replacement parts with specifications comparable to original equipment at better prices.

What is goCORE?

goCORE is our automotive parts brand dedicated to the professional auto repair sector. In collaboration with industry professionals, we developed goCORE specifically for garages, wholesalers and dealers in the automotive repair industry, with the vision of delivering high-quality car parts and cost-effectiveness for repair businesses and car owners alike.

goCORE focuses on the most popular maintenance categories for auto repairs. In our portfolio, you can find not only high-quality parts, but also comprehensive solutions for vehicle systems and assemblies. Our catalogue currently includes over 4,000 articles covering 10 systems and more than 34 categories. We pay attention to detail and achieve product excellence with every part we introduce.

All goCORE products are certified to meet all relevant EU requirements, ensuring compliance with European health, safety and environmental protection standards as well as EU regulations, laws and directives. We work exclusively with factories certified to the highest international standards, including IATF industry requirements that align automotive quality management systems worldwide, as well as ISO 9001 for quality management systems and ISO 14001 for environmental management systems.

Where are AUTODOC’s own brands produced?

AUTODOC’s own brands, RIDEX, STARK and goCORE, are manufactured by a global network of carefully selected partners, primarily in Asia, as well as in Europe. This approach allows us to offer our customers attractive prices and high product availability in the long term.

Quality management is as important as the location in this context. AUTODOC ensures that all production facilities operate in accordance with strict international standards. This means that the parts are manufactured on modern production lines which also often supply components for well-known original equipment manufacturers. Compliance with these specifications is monitored through regular quality controls and audits.

Another key aspect is our responsibility towards people and the environment. Production is carried out in accordance with established ESG (Environmental, Social and Governance) guidelines. This ensures that production is not only technically flawless, but also takes place under fair working conditions and in compliance with ecological standards. This means our customers receive products that are manufactured globally according to IATF industry requirements that align automotive quality management systems worldwide as well as European standards like ISO 9001 for quality management systems and ISO 14001 for environmental management systems. Additionally, quality control is supported by independent testing in European laboratories.