Meet Yuliia Teteriuk

Role: Senior Director, Customer Care

“My biggest pride is the strong team of true professionals I get to work with (…). After five years at AUTODOC, my colleagues have become like family. I can say I love my job, I love my company, I love our customers, and most of all, I love my team.”

My role at AUTODOC

I’m the Senior Director of Customer Care at AUTODOC. Together with my team, I ensure that every customer feels cared for and supported when buying car parts from us. We are the customer’s advocate whom they can trust. Our mission is simple: to remove obstacles, make every step easy and clear, and do everything possible so that customers enjoy their experience and are happy to come back to AUTODOC.

A typical day for me starts with checking operational KPIs and the status of our projects. I spend a lot of time communicating with my team, we are truly international: 820 true professionals across four in-house locations (Ukraine, Moldova, Portugal, and Germany) and several outsourcing partners. Together, we support customers from 27 countries in 23 different languages.

Yuliia is #ProudToBeAUTODOC

My biggest pride is the strong team of true professionals I get to work with; people who invest not only their skills but also their hearts into the development of our department. After five years at AUTODOC, my colleagues have become like family. I can say I love my job, I love my company, I love our customers, and most of all, I love my team. Proud to be AUTODOC is in my heart.

Saying ‘yes’ to AUTODOC

For me, what I like the most about working here it’s the people. They are the greatest value of AUTODOC. I feel truly proud of my team, the best in the world! We support each other through challenges and celebrate every success together. We understand each other almost without words, and our atmosphere fuels not only professional growth but also the achievement of ambitious goals.

I’m also very grateful to our leadership for supporting professional growth and ambitious projects. I also deeply appreciate the team’s passion for learning and innovation. For example, we launched our AI assistant only last year, and it already handles about 50% of all incoming interactions.

Looking back, I see how far we’ve come together. When I first joined, almost every order generated a contact to our call center. Today, most customers no longer need to contact us at all because the processes are much simpler and clearer. Making our customers’ lives easier and keeping them happy, that’s what drives me every day.