Role: Manager IT Service Enablement, IT Operations
“What I like most about working at AUTODOC is the mix of ambition and collaboration. It’s a place where people take on big challenges together, with trust, energy, and the drive to constantly improve.”
My role at AUTODOC
I started my journey here as a Service Desk Analyst, when IT support was still local and mostly built on best effort. Today, we’ve turned it into a global, data-driven support model that scales with the company. As AUTODOC continues to grow, consistent and predictable support keeps teams productive, reduces risk, and ensures that IT always enables.
As a Manager IT Service Enablement, I make sure our colleagues get fast, reliable help, whether they’re in the office, at home, or preparing for an important meeting. Together with my teams, we keep AUTODOC running smoothly by building a unified, global support model that’s simple, scalable, and ready for the company’s next chapter. Our goal is clear: to make help one click away so everyone can focus on what truly matters, our customers.
On a typical day, you’ll find me somewhere between people, processes, and technology, guiding our Service Desk teams, defining standards, and ensuring escalations or VIP requests run smoothly. I balance Jira Service Management governance, where we streamline workflows and make our portal more intuitive, with advancing AI and self-service, so common issues are resolved instantly. Alongside that, I work closely with Identity & Access Management, System Administration, and Atlassian Administration, connecting all parts of IT Operations to create a seamless support experience.
Martin is #ProudToBeAUTODOC
My biggest pride is leading a team that combines expertise, reliability, and a genuine sense of teamwork. After several years at AUTODOC, I can truly say this: we haven’t just built systems and processes, we’ve built trust, structure, and collaboration across countries and teams.
What I like most about working at AUTODOC is the mix of ambition and collaboration. It’s a place where people take on big challenges together, with trust, energy, and the drive to constantly improve.
Saying ‘yes’ to AUTODOC
Looking back, I’m proud of how far we’ve come, not only in tools and processes, but in how we work together. None of it would be possible without the people behind it: the Service Desk Analysts, SysAdmins, IAM experts, and everyone who keeps IT reliable every single day. That’s what truly makes me #ProudToBeAUTODOC.
One of the highlights of my journey has been leading the global Service Desk transformation — moving from local, fragmented setups to a unified global model. It was a massive shift, and seeing it go live across multiple countries was a moment I’ll never forget. When the first tickets flowed seamlessly through the new workflow, it proved that all the alignment and preparation had paid off.
Another proud milestone was launching our first AI assistant for Genesys. Watching it solve common IT issues on its own and free our specialists to focus on complex cases was a glimpse into the future of IT support, faster, smarter, and more empowering.
22/12/2025, Behind the Wheel
