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Specialist Customer Feedback (Spanish-speaking)

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Where your expertise is needed

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 700 people working from Ukraine, Moldova Germany, and Portugal now. We find a common language with clients from 27 countries of the world. We are looking for Spanish-speaking Specialist Customer Feedback in Lisbon.

What we’re looking for

Responsibilities

  • Work with letters, reviews and comments from clients on different sites

  • Monitoring and control of the company's reputation on third-party resources

  • Raising the company's ratings, according to the department's internal regulations

  • Classification of reasons for reviews

  • Making outgoing calls to clients for surveys

  • Conflict resolution

 

Required Skills and Experience

  • Knowledge of Spanish C1 (oral and written), English B1

  • Experience in customer service

  • Proficient with Microsoft Office Suite

  • Ability to communicate effectively and professionally with others, from customers to co-workers

Perks at work

  • Competitive salary based on your professional experience
  • Stable employment in the fast-growing international company
  • International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
  • Free company events and activities
  • Free language classes  (in English and German)
  • Health Insurance from day one
  • Meal vouchers
  • 22 + 1 working days vacation 
  • The work will be 100% remotely to start with, and as soon as we have an office in Lisbon, you can do 4 days a week and 1 day remotely

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Job Info

Location Odesa
Contract Full time
Job category Customer Support
Experience level Individual Contributor
Department Customer Operations